At etherealkamij.store, we want every garment to make you feel ethereal. We maintain strict quality standards to ensure your satisfaction:
- Return Window: You may request a return or exchange for standard-sized items within 7 days of delivery.
- Eligibility: Items must be in pristine, unworn, and unwashed condition, with all original tags, labels, and protective garment bags intact. Custom-fitted or altered garments are strictly non-returnable as they have been tailored to your specific measurements.
- Refunds/Exchanges:
- Exchanges: We are happy to facilitate an exchange for a different size of the same item, subject to availability.
- Refunds: Approved returns will be processed via your original payment method (or as store credit), minus shipping and handling fees, following a thorough quality inspection.
- Process: To initiate a request, please contact our support team with your order number and clear photos of the item. Customers are responsible for return shipping costs unless the item is found to be defective.